Refund Policy

1. General provisions

This policy describes when and how Era Developers Studio (the “Provider”) refunds payments for paid plans of EraTrack (the “Service”). The policy forms part of the User Agreement (Public Offer).

The Team and Business paid plans are paid for manually, in US dollars, for one month. There are no automatic charges, so there is nothing to cancel in advance: simply do not pay for the next month.

The free trial is free of charge, so there is nothing to refund for it.

2. When a payment is refunded

• Within 14 calendar days of the payment date, the user may request a full refund of that month’s payment, without giving a reason.
• If the Provider stops providing the Service, it refunds the unused part of the paid period regardless of the payment date.
• If a payment was charged by mistake — for example, twice for the same month — the excess amount is refunded in full.

After 14 days from the payment date, the payment for the current month is not refunded, except in the cases listed above: the paid plan stays active until the end of the paid month.

3. How to request a refund

Send your request via email at support@eratrack.net or Telegram at t.me/eratrack. The request should include:

• the account email address;
• the name of the organization the payment was made for;
• the date and amount of the payment.

The Provider reviews the request and communicates its decision within 10 calendar days of receiving it.

4. How the money is returned

• The money is returned by the same method used for payment and in the same currency — US dollars.
• The refund is sent within 10 calendar days of receiving the request. The time it takes to reach the payer’s account depends on the payment system and the bank.
• If the payer’s bank converts the amount into another currency, the exchange rate and conversion fee are set by the bank.

Once a month’s payment is refunded in full, the paid plan for that month is cancelled. The organization switches to read-only mode; it can leave this mode by paying for the plan again or by switching to Solo. The organization’s data is kept.

5. Changes to the policy

The Provider may change this policy. A new version is published on this page with its version date and takes effect when published. Payments made before publication are refunded under the version in effect on the payment date.

6. Contacts

For any questions about the Service:

• email: support@eratrack.net;
• Telegram: t.me/eratrack.